Monday, October 26, 2009

Mouse Buttons

Well, my 'mouse' button broke on my laptop, it is out of warranty but it is just a piece of broken plastic which needs to be replaced.

Surely there exists a part which can just be swapped in.
Surely the process of ordering the part isn't too painful.

Step 1) Check the manufacture's website for details.
Results: Large portions of the site are either blank or don't work. This includes the section which is labelled "Support", the section labelled "Technical Help" and the fabled "Parts" section.

Step 2) Use the "contact us" portal to send a quick question mentioning that the mouse button on my laptop is broken and since it is out of warranty, where to go to buy parts
Results: The following:
Hi,
When you bought your Laptop? Our Laptop come with1 years warranty please Call Center: 1300 NNN NNN
with provide your provide of purchase than we will arrange and repair your monitor under warranty period
otherwise we will send you the quote after check your Laptop.
thanks.

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